Shipping

Shipping FAQ

How much is shipping?

Shipping costs are calculated at checkout.

When will my order be sent?

All orders will be sent the following business day. You will receive a tracking email once your order has been packaged. Ultim Pty Ltd uses a courier service as default, but may use Australia Post at their discretion.

How long will my order take?

This depends on the shipping method. As a general guide, please see the shipping table below. Ultim Pty Ltd is not responsible for the time taken to receive products.

Location

Courier

Australia Post

Australia Post Express

Brisbane

Same or next business day

2 business days

Next Business Day

Sydney

1 to 2 business days

4 business days

Next Business Day

Canberra

1 to 2 business days

3-4 business days

Next Business Day

Melbourne

2 to 3 business days

4 business days

Next Business Day

Adelaide

1 to 3 business days

5-6 business days

Next Business Day

Perth

7 to 10 business days

5-6 business days

Next Business Day

Hobart

3 to 7 business days

5-6 business days

Next Business Day

Darwin

7 to 10 business days

5-6 business days

2-3 business days

Can I get my order sent to a PO Box or Parcel Locker?

Yes, but it must be sent via Australia Post. Our courier option is unable to deliver to PO Boxes or Parcel Lockers. Ultim Pty Ltd will send via Australia Post Standard Parcel Post.

Can I track my order?

Yes, you will receive a tracking email once your order has been packaged.

I haven’t received an order confirmation.

Please check your spam or junk folder. If it’s not there, please contact us and we can send it again.

My order hasn’t arrived yet.

Sometimes there are unforeseen delays in the delivery process. If its been a few days since you expected to receive the parcel based on the time frame specified above, please let us know. We will help track it down and get it delivered for you.

I received the wrong order or my product was damaged in transit.

Sorry! Please contact [email protected] with all the details and we will fix it up for you as soon as we can.

How can I contact Ultim?

Please email [email protected] or use our online contact tool found at ultim.me/help