How much is shipping?
Ultim Pty Ltd offer free shipping throughout Australia. For International orders, shipping will be calculated at checkout.
When will my order be sent?
All orders will be sent the following business day.
You will receive an email once your order has been packaged with a tracking number if you have purchased a full size product.
Ultim Pty Ltd will use different methods of shipping depending on your location and size of order. We have arrangements with Australia Post and a Courier Service, and will choose the most appropriate shipping method for your order.
How long will my order take?
This depends on the shipping method selected by Ultim Pty Ltd. As a general guide, please see the shipping table below. Ultim Pty Ltd is not responsible for the time taken to receive products.
|Brisbane||Same or next business day||2 business days|
1 to 2 business days
|4 business days|
1 to 2 business days
|3-4 business days|
|Melbourne||2 to 3 business days||4 business days|
2 to 3 business days
|5-6 business days|
|Perth||7 to 10 business days||5-6 business days|
|Hobart||3 to 7 business days||5-6 business days|
|Darwin||7 to 10 business days||5-6 business days|
Can I get my order sent to a PO Box or Parcel Locker?
Can I track my order?
If you have ordered a full size product, you will receive a tracking email once your order has been packaged.
Our sample orders are sent via Australia Post standard letter mail and no tracking is available.
I haven’t received an order confirmation.
Please check your spam or junk folder. If it’s not there, please contact us and we can send it again.
My order hasn’t arrived yet.
Sometimes there are unforeseen delays in the delivery process. If its been a few days since you expected to receive the parcel based on the time frame specified above, please let us know. We will help track it down and get it delivered for you.
I received the wrong order or my product was damaged in transit.
Sorry! Please contact firstname.lastname@example.org with all the details and we will fix it up for you as soon as we can.